We have established policies regarding the handling of personal information and are working to properly manage, use and protect customer information in order to be a company that customers can trust. In order to realize appropriate protection of personal information, we continue to maintain and improve this policy.
1. Information Collection
Customers' personal information is collected to the extent required to conduct business, specifically to underwrite various insurance policies, continue and maintain management, and handle payments, such as for insurance claims and benefits.
2. Types of Information Collected
We collect information necessary to the conduct of business, underwrite various insurance policies, conduct continuation and maintenance management, and handle payments such as for insurance claims and benefits. This information primarily includes a customer's name, address, date of birth, state of health and occupation. Furthermore,for other types of products and services we offer, customers provide additional information necessary to conduct business.
3. Information Collection Method
We collect customer information using legal and impartial methods. The information is mainly collected through policy applications, contracts, claims and surveys (including such documents by electronic means). Furthermore, there are times when information is gathered over the internet and through postcard surveys/mailings when conducting various activities including campaigns.
4. Purposes of Using a Customer's Personal Information
A customer's information (excluding Individual Numbers stipulated under the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures (MyNumber Act)) is only used as needed for administrative purposes for the following:
1.Underwriting various insurance policies, conducting continuation and maintenance management and handling various types of payments, such as insurance claims and benefits
2.Explaining and providing various products and services, including those of related and affiliated companies and conducting policy maintenance management
3.Providing information concerning our business, managing our operations and expanding our lineup of products and services
4.Other insurance-related business
Furthermore, there are times when we analyze browsing history such as messages in emails and the content of flyers provided to customers, our website and app, and the customers' transaction history to explain and provide various products and services, which includes distribution of advertisements.
Use of customers' Individual Numbers shall be based on the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures and for only the following uses with the scope necessary for administrative purposes.
1.Administrative work related to production of documentation for payments for insurance transactions
2.Administrative work related to production of documentation and tax withholding slips for corporate pensions
3.Administrative work related to opening accounts for fund management or to produce documentation for payments
4.Administrative work related to production of documentation for real estate transactions
5.Administrative work related to production of documentation for remuneration, fees, contracted sums and prizes
6.Any other administrative work or the like related to the Individual Number as stipulated by any other act, regulation or suchlike
The purposes of these uses are given in our Personal Information Protection Policy, which is available through our website, Disclosure Report and elsewhere.
Furthermore, when personal information is collected directly from customers, the purpose of the use to which it will be put is clearly explained to the customer at that time.
5. Information Management and Safe Management Measures
In order to guarantee that a customer's personal information is up to date and correct, we take the appropriate steps necessary to conduct business. Furthermore, we implement measures deemed necessary and appropriate for the safe management of a customer's personal information in order to prevent its inappropriate access, leakage, loss or destruction.
6. Provision of Information
As a general rule, we do not provide a customer's personal information (excluding Individual Numbers) to third parties without receiving consent from the customer. However, in the following situations, we will provide customer information to third parties without customer consent:
1.When prior approval from the customer has been obtained
2.When the provision of a customer's personal information to a third party without customer consent is permitted by Article 23, Clause 1 of the Act on the Protection of Personal Information (Personal Information Act) or other laws and regulations
3.When the provision of a customer's personal information to firms that Nippon Life has outsourced work to is necessary to Nippon Life's continued business
4.When sharing a customer's personal information as stipulated by the Act on the Protection of Personal Information
5.In other cases where the Act on the Protection of Personal Information permits the provision of a customer's personal information without customer consent
When providing a customer's Individual Number to a person conducting the administrative work, or when handling of the Individual Number is outsourced partly or wholly, the Individual Number will not be provided to a third party unless for reasons stipulated under the My Number Act.
7. Disclosure, Revision or Other Processing of Information
In the event that a customer requests that their own personal information be disclosed, revised or otherwise processed, we will respond to the request promptly after confirming the individual's identity, unless there is special reason not to do so.
8. Compliance with Related Laws and Regulations
Regarding customers' personal information, we conduct business in a manner that adheres to all aspects, such as definition, attitude and handling, of the Personal Information Protection Law, all other related laws, regulations and guidelines, and the Life Insurance Association of Japan's guidelines on handling personal information protection for the life insurance industry.
9. Establishment of and Improvements to the Compliance Program
In order to guarantee that customers' personal information is being handled appropriately, a compliance program was established that all our employees, the firms to which we have outsourced work and other related parties have been made thoroughly aware of, and we conduct necessary and appropriate supervision. Furthermore, we review and revise the policy and the compliance program when necessary.
10. Customer Requests Regarding Personal Information
Customer requests regarding the handling of their personal information are received at the personal information counter and processed in an appropriate and efficient manner.
Consultation counter related to the handling of personal information
Nissay call centers: 0120-201-021 (Toll-free in Japan)
Operating hours: Monday to Friday 9:00-18:00; Saturday 9:00-17:00 (Excluding public holidays and the period from December 31 to January 3)
Inquiries and consultation counter regarding contracts, etc.
Please contact a sales representative or one of the Nissay Life Plazas.
Nippon Life as a target entity of an organization authorized to protect personal information
Nippon Life is a target entity of the Life Insurance Association of Japan, an organization authorized for the protection of personal information.
The association has a reception line dedicated to complaints and consultations related to the handling of personal information.
<Contact> Insurance Consultation Center, Life Insurance Association of Japan https://www.seiho.or.jp/english/